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Shop £100+ and get 10% off on your next order. Once per customer.

DELIVERY & SHIPPING

Delivery By Zone

UK

Europe

International

UK Standard Delivery:

£3.50

Over £50 Free

(1-5 working days)

Standard Europe Shipping:

£15

World Zone 1:

Africa, Asia, North America, South America: £18.00

UK Special/Next day Delivery:

£10 (1-2 Days)

 

World Zone 2:

Australia, New Zealand, Singapore & other regions: £18

 

Free International delivery for orders over £150

Important delivery information:

  • All orders come packed in our branded gift boxes, free of charge.
  • Shipping charges and transit times will vary depending on the location. All international packages are shipped via Royal Mail. All transit times are working days (Monday to Friday). International delivery cannot be guaranteed within a time frame due to customs.
  • All shipments are tracked and require a signature upon delivery.
  • Please be aware that UK public holidays will affect your expected delivery date
  • Please note we are unable to deliver on Bank Holidays.
  • Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
  • We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
  • We are unable to redirect orders once items have been dispatched.
  • Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
  • If you believe that the packaging is tampered with or damaged, please refuse to accept delivery of the package and email us: info@thejeweljar.com mentioning your order reference number. We will get in touch with you at the earliest and ensure a replacement delivery is made to you. 

Order Dispatch:

Orders will be dispatched according to the details mentioned in the product description and will be delivered in accordance to the selected method. Dispatch time for each product varies so please check the product detail before placing your order. 

Products in stock and available in our studio in London are dispatched within 48 hours whereas, products in stock but available with the designers in other locations are dispatched within 14 days

We aim to meet our delivery times, however sometimes circumstances such as system failure or weather conditions may delay the delivery time.


Customs & Duties:

Please Note: VAT, duties and taxes will be applicable as per your country's regulations and are to be borne by the customer. These charges will be billed separately to you by the shipping company at the time of delivery. Shipping companies determine shipping charges based on the package weight, customs clearance and various other factors. We are unable to advise the duty amount.